/* ====================================================================
   LIBERATI · CENTRO DE AYUDA (page-specific styles)
   Depende de: tokens.css, nav.css
   ==================================================================== */

/* Línea base de body line-height un poco más cómoda para textos largos */
body{line-height:1.55}

/* Override del eyebrow para que use marca en esta página */
.eyebrow{color:var(--brand-700);background:rgba(101,110,224,.10)}
.eyebrow.on-dark{background:rgba(255,255,255,.08);color:#dadaec}

/* ====================================================================
   HERO de soporte
   ==================================================================== */
.help-hero{
  background:radial-gradient(ellipse at 50% -10%, var(--brand-200) 0%, var(--bg-2) 55%, var(--bg-2) 100%);
  padding:130px 0 64px;
  margin-top:-72px;padding-top:130px;
  text-align:center;
  position:relative;
}
.help-hero::after{
  content:"";position:absolute;inset:auto 0 0 0;height:1px;
  background:linear-gradient(90deg,transparent,rgba(20,20,43,.06),transparent);
}
.help-hero .h-display{
  font-size:clamp(40px,10vw,72px);
  color:var(--brand-900);letter-spacing:-.035em;
}
.help-hero .h-display .b{color:var(--brand-500)}
.help-hero .h-display .b2{color:var(--coral)}
.help-hero .lead{max-width:640px;margin:18px auto 0;color:var(--text-3);font-size:17px}

/* Buscador */
.search{
  margin:30px auto 0;
  max-width:640px;
  position:relative;
}
.search input{
  width:100%;
  border:1px solid rgba(20,20,43,.08);
  background:#fff;
  border-radius:999px;
  padding:16px 18px 16px 50px;
  font:600 16px/1 var(--f-display);
  color:var(--brand-900);
  box-shadow:0 8px 28px rgba(20,20,43,.08);
  outline:none;
  transition:border-color .15s ease, box-shadow .15s ease;
}
.search input::placeholder{color:var(--muted);font-weight:500}
.search input:focus{border-color:var(--brand-500);box-shadow:0 0 0 4px rgba(101,110,224,.14), 0 8px 28px rgba(20,20,43,.08)}
.search .ic{position:absolute;left:18px;top:50%;transform:translateY(-50%);color:var(--brand-500)}
.search .clear{
  position:absolute;right:8px;top:50%;transform:translateY(-50%);
  width:36px;height:36px;border-radius:50%;display:none;
  align-items:center;justify-content:center;color:var(--muted);
  background:rgba(20,20,43,.06);
}
.search.has-text .clear{display:flex}

/* ====================================================================
   GRID principal con sidebar + faqs
   ==================================================================== */
.help-main{padding:50px 0 80px;overflow:visible}
.help-grid{display:grid;grid-template-columns:1fr;gap:24px}

.help-aside{display:none}
.help-aside .aside-card{
  position:sticky;top:200px;
  background:#fff;border-radius:22px;padding:18px;
  box-shadow:var(--shadow-card);
}
.help-aside h4{margin:0 0 12px;font-size:13px;color:var(--muted-2);letter-spacing:.06em;text-transform:uppercase;font-weight:600}
.help-aside a{
  display:flex;align-items:center;gap:10px;
  padding:10px 12px;border-radius:12px;
  font-weight:600;color:var(--brand-900);font-size:14px;
  transition:background .12s ease, color .12s ease;
}
.help-aside a + a{margin-top:2px}
.help-aside a:hover{background:#f3f3fb;color:var(--brand-500)}
.help-aside a.active{background:var(--brand-50);color:var(--brand-500)}
.help-aside .num{
  width:24px;height:24px;border-radius:8px;display:grid;place-items:center;
  font-size:11px;font-weight:800;color:#fff;background:var(--brand-500);
  flex:0 0 24px;
}

/* ====================================================================
   Tarjeta de categoría con accordion
   ==================================================================== */
.cat-card{
  background:#fff;border-radius:22px;padding:22px;
  box-shadow:var(--shadow-card);
  scroll-margin-top:96px;
}
.cat-card + .cat-card{margin-top:18px}
.cat-head{display:flex;align-items:center;gap:14px;margin-bottom:8px}
.cat-head .ic{
  width:48px;height:48px;border-radius:14px;
  display:grid;place-items:center;color:#fff;flex:0 0 48px;
}
.cat-head .ic svg{width:24px;height:24px}
.cat-head h2{margin:0;font-size:20px;font-weight:800;color:var(--brand-900);letter-spacing:-.01em}
.cat-head .num{
  margin-left:auto;
  font-family:var(--f-jakarta);font-weight:800;font-size:14px;
  color:var(--muted-2);
}

.faq{border-top:1px solid var(--line)}
.faq[open] summary .chev{transform:rotate(45deg);background:var(--brand-500);color:#fff}
.faq summary{
  list-style:none;
  display:flex;align-items:center;gap:14px;
  padding:18px 4px;cursor:pointer;
  font-weight:600;font-size:15px;color:var(--brand-900);
  outline:none;
}
.faq summary::-webkit-details-marker{display:none}
.faq summary:focus-visible{box-shadow:0 0 0 3px rgba(101,110,224,.25);border-radius:8px}
.faq summary .q{flex:1;line-height:1.45}
.faq summary .chev{
  width:32px;height:32px;border-radius:50%;flex:0 0 32px;
  background:#f3f3fb;color:var(--brand-700);
  display:grid;place-items:center;
  transition:transform .2s ease, background .2s ease, color .2s ease;
  font-size:18px;font-weight:300;
  position:relative;
}
.faq summary .chev::before{
  content:"";width:12px;height:2px;background:currentColor;border-radius:2px;position:absolute;
}
.faq summary .chev::after{
  content:"";width:2px;height:12px;background:currentColor;border-radius:2px;position:absolute;
  transition:transform .2s ease;
}
.faq[open] summary .chev::after{transform:scaleY(0)}
.faq .answer{
  padding:0 4px 22px 50px;
  color:var(--text-3);font-size:15px;line-height:1.65;
  animation:fade .25s ease;
}
.faq .answer p{margin:0 0 10px}
.faq .answer p:last-child{margin-bottom:0}
.faq .answer ol{margin:8px 0 12px;padding-left:22px}
.faq .answer ol li{margin-bottom:6px}
.faq .answer .status-list{
  list-style:none;padding:0;margin:8px 0 0;
  display:flex;flex-direction:column;gap:8px;
}
.faq .answer .status-list li{
  display:flex;gap:10px;align-items:flex-start;
  background:#f8f8fd;border:1px solid var(--line);border-radius:12px;
  padding:10px 12px;
}
.faq .answer .status-list .pill{
  flex:0 0 auto;
  font-weight:700;font-size:12px;letter-spacing:.02em;
  padding:4px 10px;border-radius:999px;color:#fff;
  margin-top:2px;
}
.faq .answer .status-list .pill.pending{background:var(--orange)}
.faq .answer .status-list .pill.ok{background:var(--mint)}
.faq .answer .status-list .pill.err{background:var(--coral)}
.faq .answer strong{color:var(--brand-900);font-weight:700}

@keyframes fade{from{opacity:0;transform:translateY(-4px)} to{opacity:1;transform:none}}

/* Coloreado de las cabeceras de categoría */
.bg-c1{background:var(--brand-500)}
.bg-c2{background:var(--coral)}
.bg-c3{background:#004be2}
.bg-c4{background:var(--brand-400)}
.bg-c5{background:var(--orange)}
.bg-c6{background:var(--mint)}
.bg-c7{background:#8e00d5}
.bg-c8{background:var(--brand-700)}

/* Estado vacío del buscador */
.empty-state{
  display:none;
  background:#fff;border-radius:22px;padding:36px 24px;text-align:center;
  box-shadow:var(--shadow-card);
}
.empty-state .ill{width:64px;height:64px;border-radius:50%;background:#f3f3fb;display:inline-grid;place-items:center;color:var(--brand-500);margin-bottom:12px}
.empty-state h3{margin:0 0 6px;font-size:18px;color:var(--brand-900)}
.empty-state p{margin:0;color:var(--text-3);font-size:14px}
.help-grid.no-results .cat-card{display:none}
.help-grid.no-results .empty-state{display:block}

/* ====================================================================
   CTA final · contacto
   ==================================================================== */
.s-contact{background:var(--brand-700);color:#fff;padding:64px 0;position:relative;overflow:hidden}
.s-contact::before{
  content:"";position:absolute;width:560px;height:560px;border-radius:50%;
  background:radial-gradient(circle, rgba(124,123,232,.55) 0%, transparent 70%);
  top:-200px;right:-150px;pointer-events:none;
}
.s-contact .inner{position:relative;z-index:1;display:grid;grid-template-columns:1fr;gap:28px;align-items:center}
.s-contact .h-display{font-size:clamp(36px,7vw,56px);color:var(--off-white);letter-spacing:-.025em}
.s-contact .h-display .b{color:var(--brand-300)}
.s-contact .lead{color:#dadaec;margin-top:14px;max-width:560px}

/* --- Canales alternos (correo, whatsapp) en la columna intro --- */
.alt-channels{display:flex;flex-direction:column;gap:10px;margin-top:24px}
.alt-channel{
  display:flex;align-items:center;gap:12px;
  background:rgba(255,255,255,.06);
  border:1px solid rgba(255,255,255,.10);
  border-radius:14px;padding:12px 14px;
  transition:transform .15s ease, background .15s ease, border-color .15s ease;
}
.alt-channel:hover{transform:translateY(-1px);background:rgba(255,255,255,.10);border-color:rgba(255,255,255,.18)}
.alt-channel .ic{
  width:36px;height:36px;border-radius:10px;
  background:rgba(255,255,255,.10);display:grid;place-items:center;
  flex:0 0 36px;color:#c8ccff;
}
.alt-channel .meta{display:flex;flex-direction:column;line-height:1.3;min-width:0}
.alt-channel .meta b{font-size:14px;font-weight:700;color:#fff}
.alt-channel .meta span{font-size:12px;color:#b8b8c8}

/* --- Formulario --- */
.contact-form{
  background:rgba(255,255,255,.06);
  border:1px solid rgba(255,255,255,.10);
  border-radius:22px;
  padding:22px;
  display:flex;flex-direction:column;gap:18px;
  position:relative;
}
.field{display:flex;flex-direction:column;gap:6px;min-width:0}
.field-row{display:grid;grid-template-columns:1fr;gap:18px}
.field label{
  font-size:13px;font-weight:600;color:#fff;
  display:inline-flex;align-items:center;gap:6px;
}
.field label .req{color:var(--coral);font-weight:700}
.field label .optional{color:#8e8eb0;font-weight:500;font-size:12px}
.field input[type="text"],
.field input[type="email"],
.field textarea{
  background:rgba(20,20,43,.45);
  border:1px solid rgba(255,255,255,.12);
  border-radius:12px;
  color:#fff;
  font:500 15px/1.4 var(--f-display);
  padding:12px 14px;
  outline:none;
  transition:border-color .15s ease, box-shadow .15s ease, background .15s ease;
  width:100%;
}
.field textarea{resize:vertical;min-height:96px;font-family:var(--f-display)}
.field input::placeholder,
.field textarea::placeholder{color:#8e8eb0}
.field input:focus,
.field textarea:focus{
  border-color:var(--brand-300);
  box-shadow:0 0 0 4px rgba(168,167,240,.18);
  background:rgba(20,20,43,.65);
}
.field input[aria-invalid="true"],
.field textarea[aria-invalid="true"]{
  border-color:var(--coral);
  box-shadow:0 0 0 4px rgba(249,86,79,.16);
}
.error-msg{
  color:#ffb6b3;font-size:12px;font-weight:600;
  min-height:0;line-height:1.3;
  display:none;
}
.error-msg.show{display:block}

/* Chips de tipo de consulta */
.chip-group{display:flex;flex-wrap:wrap;gap:8px}
.topic-chip{
  display:inline-flex;align-items:center;gap:8px;
  padding:9px 14px;border-radius:999px;
  background:rgba(255,255,255,.06);
  border:1px solid rgba(255,255,255,.12);
  color:#dfdfee;font-size:13px;font-weight:600;
  cursor:pointer;
  transition:background .15s ease, border-color .15s ease, color .15s ease, transform .15s ease;
}
.topic-chip:hover{background:rgba(255,255,255,.10);border-color:rgba(255,255,255,.22);color:#fff;transform:translateY(-1px)}
.topic-chip[aria-checked="true"]{
  background:var(--brand-500);
  border-color:var(--brand-500);
  color:#fff;
  box-shadow:0 6px 18px rgba(101,110,224,.4);
}
.topic-chip:focus-visible{outline:none;box-shadow:0 0 0 3px rgba(168,167,240,.35)}

/* Dropzone para imagen */
.file-dropzone{
  position:relative;
  background:rgba(20,20,43,.35);
  border:1.5px dashed rgba(255,255,255,.18);
  border-radius:14px;
  transition:border-color .15s ease, background .15s ease;
}
.file-dropzone.is-drag{border-color:var(--brand-300);background:rgba(168,167,240,.10)}
.file-dropzone.has-error{border-color:var(--coral)}
.file-dropzone input[type="file"]{
  position:absolute;inset:0;
  width:100%;height:100%;
  opacity:0;cursor:pointer;
}
.dz-empty,
.dz-filled{
  display:flex;align-items:center;gap:14px;
  padding:14px;
  pointer-events:none;
}
.dz-empty[hidden],
.dz-filled[hidden]{display:none}
.dz-filled{pointer-events:auto}
.dz-ic{
  width:44px;height:44px;border-radius:12px;
  background:rgba(168,167,240,.16);color:var(--brand-300);
  display:grid;place-items:center;flex:0 0 44px;
}
.dz-copy{display:flex;flex-direction:column;min-width:0}
.dz-copy b{color:#fff;font-size:14px;font-weight:700}
.dz-copy small{color:#b8b8c8;font-size:12px}
.dz-preview{
  width:54px;height:54px;border-radius:10px;object-fit:cover;flex:0 0 54px;
  border:1px solid rgba(255,255,255,.15);
  background:#000;
}
.dz-info{display:flex;flex-direction:column;flex:1;min-width:0;line-height:1.3}
.dz-info b{color:#fff;font-size:14px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dz-info small{color:#82cc5b;font-size:12px;font-weight:600}
.dz-remove{
  width:30px;height:30px;border-radius:50%;
  background:rgba(255,255,255,.10);color:#fff;
  display:grid;place-items:center;flex:0 0 30px;
  transition:background .15s ease;
  pointer-events:auto;
  position:relative;z-index:2;
}
.dz-remove:hover{background:var(--coral)}

/* Checkbox de políticas */
.field-check{
  display:flex;align-items:flex-start;gap:12px;
  padding:12px 14px;
  background:rgba(20,20,43,.35);
  border:1px solid rgba(255,255,255,.10);
  border-radius:12px;
  cursor:pointer;
}
.field-check input[type="checkbox"]{
  appearance:none;-webkit-appearance:none;
  width:20px;height:20px;flex:0 0 20px;
  border:1.5px solid rgba(255,255,255,.4);
  border-radius:6px;
  background:transparent;
  cursor:pointer;
  position:relative;margin-top:1px;
  transition:background .15s ease, border-color .15s ease;
}
.field-check input[type="checkbox"]:checked{
  background:var(--brand-500);border-color:var(--brand-500);
}
.field-check input[type="checkbox"]:checked::after{
  content:"";
  position:absolute;
  left:5px;top:1px;
  width:6px;height:11px;
  border:solid #fff;
  border-width:0 2px 2px 0;
  transform:rotate(45deg);
}
.field-check input[type="checkbox"]:focus-visible{
  outline:none;box-shadow:0 0 0 3px rgba(168,167,240,.35);
}
.field-check label{
  font-size:13px;color:#dfdfee;line-height:1.5;font-weight:500;
  cursor:pointer;flex:1;
}
.field-check label a{color:var(--brand-300);text-decoration:underline}
.field-check label a:hover{color:#fff}

/* Botón submit */
.btn-submit{
  display:inline-flex;align-items:center;justify-content:center;gap:10px;
  background:var(--brand-500);color:#fff;
  font-weight:700;font-size:15px;
  padding:14px 22px;border-radius:14px;
  box-shadow:0 10px 22px rgba(101,110,224,.35);
  transition:transform .15s ease, background .15s ease, box-shadow .15s ease, opacity .15s ease;
  align-self:flex-start;
}
.btn-submit:hover:not([disabled]){background:#5a64d6;transform:translateY(-1px);box-shadow:0 14px 28px rgba(101,110,224,.45)}
.btn-submit:active:not([disabled]){transform:translateY(0)}
.btn-submit[disabled]{
  background:rgba(255,255,255,.12);
  color:#80809a;
  box-shadow:none;
  cursor:not-allowed;
}
.btn-submit.is-loading{
  background:var(--brand-500);color:#fff;
  cursor:wait;opacity:.85;
}
.btn-submit.is-loading svg{
  animation:btn-spin .8s linear infinite;
  transform-origin:center;
}
@keyframes btn-spin{
  to{ transform:rotate(360deg) }
}
.form-hint{
  margin:-8px 0 0;font-size:12px;color:#80809a;
}
.form-hint.hide{display:none}
.form-error-banner{
  background:rgba(249,86,79,.12);
  border:1px solid rgba(249,86,79,.35);
  color:#ffd0cd;
  border-radius:12px;
  padding:12px 14px;
  font-size:13px;font-weight:500;line-height:1.5;
  margin:-4px 0 0;
}

/* ====================================================================
   MODAL de confirmación
   ==================================================================== */
.modal{
  position:fixed;inset:0;z-index:100;
  display:flex;align-items:center;justify-content:center;
  padding:20px;
}
.modal[hidden]{display:none}
.modal-backdrop{
  position:absolute;inset:0;
  background:rgba(20,20,43,.65);
  backdrop-filter:blur(6px);-webkit-backdrop-filter:blur(6px);
  animation:modal-fade .25s ease;
}
.modal-card{
  position:relative;
  background:#fff;
  border-radius:22px;
  padding:32px 28px;
  max-width:440px;width:100%;
  text-align:center;
  box-shadow:0 30px 60px rgba(20,20,43,.35);
  animation:modal-pop .4s cubic-bezier(.2,.7,.25,1.1);
}
.modal-icon{
  width:80px;height:80px;border-radius:50%;
  background:rgba(110,201,168,.14);color:var(--mint);
  display:grid;place-items:center;
  margin:0 auto 20px;
}
.modal-check{
  stroke-dasharray:30;stroke-dashoffset:30;
  animation:modal-check .5s ease .3s forwards;
}
.modal-card h3{
  margin:0 0 8px;
  font-size:24px;font-weight:800;letter-spacing:-.02em;
  color:var(--brand-900);
}
.modal-card p{
  margin:0 0 24px;
  color:var(--text-3);font-size:15px;line-height:1.55;
}
.modal-close{
  display:inline-flex;align-items:center;justify-content:center;
  padding:12px 28px;border-radius:999px;
  background:var(--brand-500);color:#fff;
  font-weight:700;font-size:14px;
  transition:background .15s ease, transform .15s ease;
}
.modal-close:hover{background:#5a64d6;transform:translateY(-1px)}
@keyframes modal-fade{from{opacity:0}to{opacity:1}}
@keyframes modal-pop{
  from{ opacity:0; transform:translateY(20px) scale(.95) }
  to  { opacity:1; transform:none }
}
@keyframes modal-check{
  to{ stroke-dashoffset:0 }
}

@media (prefers-reduced-motion:reduce){
  .modal-card,.modal-backdrop,.modal-check{ animation:none !important }
  .modal-check{ stroke-dashoffset:0 }
}

/* ====================================================================
   FOOTER reducido para soporte
   ==================================================================== */
.s-footer{background:var(--ink-900);color:#fff;padding:48px 0 28px;position:relative;overflow:hidden}

/* ====================================================================
   DESKTOP (≥ 1000px)
   ==================================================================== */
@media (min-width:1000px){
  .help-hero{padding:170px 0 90px}
  .help-hero .h-display{font-size:clamp(64px,7vw,82px)}
  .help-hero .lead{font-size:19px}

  .help-main{padding:70px 0 110px}
  .help-grid{grid-template-columns:260px 1fr;gap:36px}
  .help-aside{display:block}

  .cat-card{padding:30px}
  .cat-head h2{font-size:24px}
  .faq summary{font-size:17px;padding:22px 4px}
  .faq .answer{font-size:16px;padding:0 4px 26px 62px}

  .s-contact{padding:96px 0}
  .s-contact .inner{grid-template-columns:1fr 1.2fr;gap:48px;align-items:start}
  .contact-form{padding:28px}
  .field-row{grid-template-columns:1fr 1fr;gap:16px}
}

/* === entrance polish === */
@media (prefers-reduced-motion:no-preference){
  .cat-card,.alt-channel{
    opacity:0;transform:translateY(14px);
    animation:rise .55s ease forwards;
  }
  .help-grid .cat-card:nth-child(1){animation-delay:0ms}
  .help-grid .cat-card:nth-child(2){animation-delay:60ms}
  .help-grid .cat-card:nth-child(3){animation-delay:120ms}
  .help-grid .cat-card:nth-child(4){animation-delay:180ms}
  .alt-channel:nth-child(2){animation-delay:80ms}
  @keyframes rise{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}
}